Case study · LogisticsEarlier work by our advisers · client name withheld under NDA
Distribution centre dock doors at dusk with trailers and an RFID portal
Logistics · EMEA · 12 sites

Dock-door and yard visibility for a European 3PL.

A European 3PL running 12 sites reconciled inbound and outbound by hand and could not see trailer dwell.

The programme and figures on this page come from an earlier work by our advisers. The client name is withheld under NDA. Figures are as reported at the time. Named references are available under NDA when you engage.

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The challenge

What they were up against.

Manual reconciliation

Inbound and outbound reconciliation was manual across every site.

Untracked detention

Trailer dwell and detention were invisible, so charges leaked away.

Plateaued perfect-order

Perfect-order rate had stalled with no read-level visibility.

Earlier work by our advisers. Client name withheld under NDA. Client name withheld under NDA; figures as reported at the time. Named references available under NDA. We model your own numbers when you engage.

Our approach

Independent, tied to a named KPI.

We designed Passive RFID at every dock door plus BLE trailer and yard location, integrated to Blue Yonder and SAP EWM, turning dwell into a measured, billable metric.

How we solved it

What the engagement delivered.

  • Passive RFID dock-door reads with automatic ASN reconciliation
  • BLE trailer and yard location
  • Blue Yonder and SAP EWM integration
Results

Results in this engagement

Annual saving
12
Sites
94%
Read accuracy
7 mo
Payback
Technology used

The stack behind it

Passive RFIDBLEBlue YonderSAP EWM
How we measured it

Baseline, method, period and what we excluded.

This page describes an engagement our advisers led in earlier roles. The client name is withheld under NDA. Figures are as reported at the time, with published industry sources where noted.

  • Baseline: Dock door discrepancies discovered at WMS receive; yard board updated by radio and clipboard.
  • Method: RAIN portals at dock doors plus BLE and GPS yard tracking on trailers; exception queue owned by shift leads; detention timestamps retained as evidence.
  • Period: One DC pilot through peak weeks, then network rollout.
  • Excluded: Supplier slideware savings without a measured miss-ship or dwell baseline.

Programme context

3PL dock/yard programmes instrument gates, yard slots and dock doors for trailer and pallet flow. Active RFID, UWB, GPS/LTE yard tags and UHF dock portals appear in combinations.

WMS/YMS integration is non-negotiable.

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Outcomes in this engagement and how they were earned

Outcomes: lower dwell, fewer miss-ships, less cycle-count labour.

Lessons from this engagement

Lessons: baseline miss-ship and dwell first; weather and metal yards punish naive RF plans; train gate staff.

Deeper problem framing

Yard dwell and miss-ships destroy profit. Cycle counts paper over process wounds.

Approach

Gates, slots, dock portals; YMS/WMS join; baseline dwell and miss-ship; weather/metal RF design; train gate staff.

Outcomes and measurement

Dwell, miss-ship rate, count labour.

Governance, risk and what we refuse to claim

Figures from this engagement only. Your payback depends on adoption, integration quality and exception labour, not tag unit cost. Named references under NDA on engagement.

We challenge any supplier who asks you to accept demo-day averages as production truth.

Implementation sequence and change management

Baseline dwell and miss-ships; gate/slot/dock design; YMS join; weather week RF tests; gate staff training. Expand yards after exception desks cope.

KPIs: dwell, miss-ship, count labour.

Buyer checklist, supplier challenges and engagement shape

For 3PL yard/dock, baseline dwell and miss-ships first; RF-design for weather weeks, not sunny demos.

Buyer checklist before you sign: (1) written system of record for events; (2) acceptance tests with 95th-percentile performance under real interference; (3) integration owner named in IT/OT; (4) privacy or labour consultation path if people are tagged; (5) cybersecurity zoning sketch; (6) five-year TCO including batteries, spares, recalibration and SLA escalations; (7) exit/export terms so you are not hostage to a cloud tenant; (8) a pilot that can fail without political punishment.

Supplier claims to challenge in this pattern: brochure accuracy without production load; 'compliance included' without artefacts; ROI that assumes perfect adoption in 30 days; references that cannot be called under NDA; install partners who have never worked your vertical's overlays; shared support accounts; and any design that dumps locating onto a flat plant or clinical VLAN.

How TRACIO typically engages: stage-1 architecture and measurement design; independent shortlist and RFP language; pilot acceptance criteria; then optional implementation oversight or programme rescue if a prior pilot stalled. We don't sell hardware, so our advice stays independent. Pages like this one exist so you can prepare the workshop. Your numbers replace every planning band when we model payback.

Risk register themes that recur: mute fatigue on alerts; shadow spreadsheets reappearing beside the platform; battery logistics understaffed; master data too weak to support identity; works-council or IG review starting too late; and success declared on demo day before night-shift reality.

Document baseline windows explicitly: what you measured, for how long, which shifts, and what you excluded. Investment committees and auditors both punish fuzzy before/after stories. If your baseline is weak, spend two to four weeks fixing measurement before ordering anchors or portals. That discipline is cheaper than a stranded deployment and is the difference between a locating programme and a technology souvenir.

Training and communications plan: who explains purpose to operators, how often refreshers run, how contractors are inducted, and how successes are fed back without turning safety systems into league tables. Budget a champion network on each shift. Platforms do not adopt themselves. Where unions or works councils exist, share the purpose statement and retention rules early. Surprise monitoring is how programmes die. Finally, schedule a formal gate review against the written criteria; celebrate a no-go if evidence is weak. Expanding failure is not delivery.

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How TRACIO worked the problem

Dock, yard, inventory

Independent advisory means the radio is chosen last. After the job, the constraints and the system of record are clear.

The operational bottleneck

Dwell, door assignment and inventory truth beat “coverage map” theatre.

Technology follows the yard

Portals, UWB or RFID only after the flow and WMS events are clear.

WMS is the system of record

We design into it so the yard display is not the only place truth lives.

Measurement

Baseline: gate-to-dock dwell, yard check-in time, and trailer-find tickets for 4-6 weeks. Pilot: one yard zone or dock bank with RFID/RTLS events reconciled to the WMS/YMS. Steady-state: mean dwell, “unable to locate trailer” rate, and dock utilisation on the ops KPIs already used. Figures are as reported in this engagement. Client detail stays under NDA.

Next step

Ready when you are.

After the call, you get a written proposal with the price.

Thirty minutes on the architecture, the technology and the numbers: no pitch deck.