Every bag, tracked from check-in to carousel.
A major international airline was losing time and goodwill to mishandled and delayed baggage, with limited visibility across the transfer journey.
What the programme delivered.
End-to-end baggage read visibility.
Fewer mishandled bags.
Loading and unloading turn times.
Client identity withheld under confidentiality. KPI figures are typical ranges across comparable deployments; your own numbers depend on use case, environment and execution.
The challenge
Mishandled and delayed bags drive compensation costs and erode passenger trust, and conventional barcode scanning leaves blind spots across transfers.
Our approach
- Passive RFID tagging of bags with read points across check-in, sortation, loading and arrivals.
- End-to-end read reconciliation aligned to IATA Resolution 753.
- Exception alerting for bags that miss a scan point.
- Passenger-facing visibility into bag status.
- Integration with baggage handling and departure-control systems.
Technology & integration
Stack deployed: Passive UHF (RAIN) RFID tags and fixed read portals across the baggage journey.
Integration: Baggage handling system (BHS), departure control, and passenger app / notification services.
Outcome: “Improved passenger trust while reducing baggage-handling inefficiencies.”
Related: Logistics RTLS · RAIN RFID vs RTLS · Technologies compared